Privacy Policy

Creative Scene operates under The Lawrence Batley Theatre’s privacy terms and conditions. Creative Scene is a project of Kirklees Theatre Trust, a charitable trust and managed by The Lawrence Batley Theatre, Huddersfield.

Creative Scene is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Creative Scene may occasionally change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

The last update to this page was 2 May 2018

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address, postal address and mobile number
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service for the following reasons:

  • internal record keeping
  • to keep accurate and safe records about your transactions
  • we may use the information to improve our products and services
  • if you have opted in, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • if you have opted in, we may also use your information to contact you for market research purposes – we may contact you by email, phone, SMS, fax or post
  • we may use the information to customise the website according to your interests

where and how we will store your data

If you have said yes to receiving communication from us, your information will be uploaded and stored in our email marketing software Mailchimp account so we can contact you directly, which is fully GDPR compliant.

In addition, if you consent to us keeping you up to date with activity and events via a paper form / survey, this will be stored securely on Kirklees Theatre Trust premises; if you consent via Ticketsource, SurveyMonkey or Jotform, your information will also be stored in our account on that website; and if you consent via website, mailchimp or social media, this information will go directly to Mailchimp.

Responses to paper surveys / sign up forms are data-processed and stored in an excel file on a secure server in password protected files. All original paper surveys / forms are stored securely on Kirklees Theatre Trust premises, and will be destroyed after 8 years unless the data is required for a longer period. Information provided will only be used for purposes stated at the time of collecting data.

how we process your data

All personal information is processed and stored securely in accordance to your preferences.

If you have opted to receive information from us, the information will be used for the purpose of contacting you about our news and upcoming events. If you have not said yes to receiving information, we may contact you with information communications specifically about your visit, for example if a show is cancelled.

Demographic information such as postcode, preferences and interests, as well as any responses and feedback to events on surveys such as quotes about what you liked best; may be used in internal and external reports and publications. This information provided will always remain anonymous.

preferences

If you have opted to receive information from us, you can unsubscribe by clicking on the link at the bottom of any email received from us or email your request to hello@creativescene.org.uk

third party data

When purchasing tickets online, you will be asked to consent to receive information from Creative Scene and/or from our ticketing provider TicketSource. We may ask in addition, if you would like to hear from a partnership organisation (for example, Opera North). If you consent, your personal data will then be passed on to the third party company. Your data can only be passed securely on to the company you have opted to receive information from.

When completing a survey or sign up form, you will be asked to consent to receive information from Creative Scene, The Lawrence Batley Theatre and/or other third party named partner organisations. If you consent to hear from the other third party named partner organisation, your personal data will then be passed on to the third party company. Your data can only be passed securely on to the company you have opted to receive information from. If you do not consent to hear from the company, contact information will not be shared with the other third party named partner organisation, but anonymous demographic information such as postcode, preferences and interests, as well as specific survey responses, may be shared with other named third party partner organisation, as will be detailed on the survey / form for the reasons of helping us to further develop our products, experience and offer.

legitimate interests

Creative Scene may hold your personal data or contact you for legitimate interests. Legitimate interests are those which the individual would reasonably expect and which have a minimal privacy impact, or where there is a compelling justification for the processing. Creative Scene understands the responsibility to protect the individual’s interests, information is stored and processed securely and will not be used in ways the individual would find intrusive or cause harm. Legitimate interests include updating stakeholders about news and opportunities we have identified as relevant to them.

right to access personal information

You have a right to request what personal data we hold on you and how we store it. To make a request please email hello@creativescene.org.uk or post your request to Creative Scene, 2nd Floor, 9 Wellington Road, Dewsbury, West Yorkshire, WF13 1HF. Your request will be completed within 28 days.

right to be forgotten

Individuals have the right to request to be forgotten. When this request is made we will remove all personal data from our records permanently.

To make a request please email hello@creativescene.org.uk or post your request to Creative Scene, 2nd Floor, 9 Wellington Road, Dewsbury, West Yorkshire, WF13 1HF. Your request will be completed within 28 days.

ONLINE Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device (i.e. computer, laptop, mobile phone) when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

How we use cookies

We use cookies to ensure that we give you the best experience on our website. Our website does work without cookies, but you will lose some features and functionality if you choose to disable cookies.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

PLEASE NOTE: One part of our website where cookies are essential is through our online ticketing facility. You will not be able to book tickets online if you disable cookies on this part of our site. The cookie that is used in this is auto deleted as soon as you complete your purchase or close your browser.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

 

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