Complaints & Whistleblowing

The last update to this page was 16 November 2022.


Brigantia Creative is committed to ensuring the provision of duty of care to all staff, associates, clients and service users.  Brigantia Creative have a positive commitment and open approach to whistleblowing.  This policy is intended to be used in line with the Public Interest Disclosure Act 1998 (PIDA) and provides protection for whistleblowing on wrongdoing.  This policy encourages staff, associates and service users to raise concerns with the Chief Executive and Deputy Executive or the Trustees. 

Download Whistleblowing Policy


An initial complaint should be made in writing / by email to  

Please address the Subject line as: 

Confidential FAO: Chief Executive  or Confidential FAO: Nominated HR Trustee 

Alternatively in writing to:  

The Chief Executive 

Brigantia Creative

5th Floor, Empire House, Wakefield Old Road, Dewsbury WF12 8DJ 

Please mark the envelope ‘Confidential’.  


Nominated HR Trustee 

Brigantia Creative  

5th Floor, Empire House, Wakefield Old Road, Dewsbury WF12 8DJ 

Please mark the envelope ‘Confidential’ 

All formal complaints made in writing will be responded to in writing within 5 days to the person who raised the complaint, with a process of investigation set out clearly and a decision date set.

Upon conclusion of the investigation, a final completed form should be sent to the Chief Executive or Board identifying what actions have been taken to resolve the issue satisfactorily. A copy of a written response to the complainant should also be sent to the Chief Executive or Board.

Once the internal complaints procedure has been followed and completed as per the internal process a debrief process should be undertaken and the suggested recommendations reviewed and embedded. This action should be discussed with the Board of Trustees, prior to the complaint being closed.

Download further guidance on how to make an external complaint

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